auto insurance problem

Question:

Having a problem with auto insurance. Recently was in an accident and found out I did not have collision on the vehicle... after I called and spoke with them the previous yr and signed updated policy that the agent had adjusted after I said I wanted it on there. They found the policy that was signed with no changes whatsoever made... but not the phone call, however I do have the recorded phone call of the claims rep. I am dealing with who said, "they record MOST of their phone calls" Keyword is most and not ALL. In desperate need of help. Thank you

Jim's Reply:

You have a civil issue that has nothing to do with your status as a veteran. I'm not sure I understand just what occurred? I've had dealings with Insurance companies in the past and they always emailed my documents directly to me for review and acceptance after I made any changes. It's our responsibility to review and safely store copies of all our legal documents so that we're ready for any contingency as life marches along. The only help that I can think of that's available to you will be the services of a private attorney who is near to you. If you've been in an auto accident, you may need that lawyer in any case. Good luck.