Postsecondary Education Complaint System

A black graduation cap on top of stacks of U.S. $100 bills.

An online complaints system has been created to root out colleges taking advantage of student veterans and their military education benefits.

Complaints will be reviewed by the Department of Defense and the Federal Trade Commission.

Guide to submitting a complaint.

You may submit a complaint if your school is failing to follow the Principles of Excellence. This initiative is designed to empower you and your family members to report misleading or unfair actions by education institutions. Examples of education related issues may include, but are not limited to:

  • misrepresentation or deceptive actions concerning multiple unsolicited phone calls or emails used as a high-pressure recruitment tactic
  • false representation about degree programs
  • misleading statements regarding accreditation or promoting costly private or institutional loans

If you or your family member receives tuition assistance or is a Military Spouse Career Advancement Accounts Scholarship recipient, you are encouraged to submit feedback here.

If you are not using TA or MyCAA education benefits, please submit your complaint to the appropriate agency:

Montgomery or Post 9/11 GI Bill - Department of Veterans Affairs

Federal financial aid, for example Pell Grants and federal loans - Department of Education

Private student loans - Consumer Financial Protection Bureau


Last updated May 2018